Return & Exchange

Return & Exchange Policy

At MillionWig, we are committed to providing every customer with high-quality hair products and a satisfying shopping experience. If you have any concerns about your order, we're here to help.

Return Eligibility

• Returns are accepted within 30 days of delivery
• Items must be in their original condition — unworn, unwashed, undamaged, and with the lace uncut
• Custom orders (e.g., special colors or lengths) are not eligible for return, unless the issue was caused by our error

Quality Issues / Item Not as Described If you receive an item with a quality defect or that does not match the product description, we will cover the return shipping cost and arrange a full refund or exchange for you. Please contact us within 30 days of receiving your order with photos of the item, and we will prioritize your case.

How to Request a Return or Exchange

1. Email us at service@millionwig.com with your order number, a description of the issue, and photos of the item
2. We will respond within 1–2 business days with the return address and further instructions
3. Refunds will be processed on business days (Monday–Friday, excluding weekends and holidays) after we receive and inspect the returned item

Exchange Process To request an exchange, please contact us by email. Once we receive the returned item, we will ship out the replacement. Re-shipping costs for exchanges are covered by us.

Please Note

• Return shipping costs for non-quality-related returns are the responsibility of the buyer
• Please ensure the item is securely packaged to prevent damage during transit
• Any additional costs resulting from failure to follow return instructions will be borne by the buyer

For any questions, please don't hesitate to reach out: service@millionwig.com We are available Monday–Friday and will do our best to respond promptly.