Welcome to Millionwigs.com! Here are some frequently asked questions (FAQs) to help you navigate and understand our products better:


  1. What are human hair wigs?

Human hair wigs are wigs made from 100% real human hair. They offer a natural look and feel, allowing you to style them freely.

  1. How do I know what size wig to choose?

To find the right size, measure your head circumference. Our wigs come in various sizes, including petite, average, and large, so you can select the one that fits you best. Below is the cap size chart for your reference.

  1. How can I pay for my order?

We accept Paypal, credit card or debit card to pay.

  1. Do you support payment by installments?

We regret to inform you that we do not currently support payment by installments. At the moment, our payment options are limited to full upfront payments. We apologize for any inconvenience this may cause.

 5. How can I change my order?

Please send email to  help@Millionwigs.com as soon as possible before we ship out your order.

  1. May I exchange/return my order?

We are more than happy to accommodate exchanges or returen of wigs that the extra lace has NOT been cut.


You may exchange your Million Wigs order ONLY if they have NOT been worn and not taken out of the packaging within the 7 days of receiving your order.

You may contact us by e-mail at help@Millionwigs.com and we will reply to you within 24 hours.

Then send your order number and the pictures of the item(s) that you would like to return to our email address help@Millionwigs.com. One of our friendly team members will reach out to you as soon as possible with the next steps!

How to cancel my order?

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Please be aware that order cancellation is a time-sensitive action, Orders over 48 hours cannot be cancelled and shipped out orders cannot be cancelled. So please do get in touch with our team through email help@Millionwigs.com as soon as possible.

Can I use a Po.Box or Military Base as a shipping address?

*Po.Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.

How to track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package!

When will my order be shipped?

Our wigs usually can be shipped within 3-5 working days (Excluding weekends and holidays). After shipped out, it normally takes 4-5 working days to reach you.

Do you offer international shipping?

Yes! We offer worldwide shipping by DHL and FedEx. Free shipping for wig. Delivery times may vary depending on your location.

What is your return policy?

We want you to be satisfied with your purchase. If you are not happy with your wig, please review our return & Exchange on the website for details on how to initiate a return or exchange.

Can I get a custom-made wig?

We may offer custom-made wigs on request. Please contact our customer support team for more information.

How can I contact customer support?

Visit the "Contact Us" page on our website for all the contact details.

Can I dye or style the human hair wig?

Yes! Since these wigs are made from real human hair, you can dye, cut, and style them to your liking. However, we recommend consulting a professional stylist for any major changes.

How do I care for my human hair wig?

Proper care is essential to maintain the quality and longevity of your wig. Use sulfate-free and alcohol-free hair products, gently detangle with a wide-tooth comb, and store it on a wig stand when not in use.

Are the wigs pre-styled?

Some of our wigs come pre-styled, while others are unstyled, allowing you to customize them according to your preferences.

How long does a human hair wig last?

With proper care, our human hair wigs can last 1 to 2 years or even longer, depending on how often you wear and style them.

Can I wear the wig while swimming or exercising?

While it's possible to wear the wig during light activities, we recommend avoiding swimming, intense sweating, or exposure to excessive heat as these activities may damage the wig.

Do you offer any discounts or promotions?

Yes, we frequently run promotions and offer discounts. Please check our website or follow our social media channels to stay updated on the latest deals.


We hope these FAQs help answer some of your questions. If you have any other inquiries, feel free to reach out to our customer support team. Happy wig shopping!